RETURN & REFUND POLICY

RETURN, REFUND & CANCELLATION POLICY

This website is managed by House of Royal.

At House of Royal, we strive to provide a premium shopping experience. Due to the nature of our products, items once delivered cannot be returned as they cannot be reused or resold.

Return Policy

Returns are only accepted under the following conditions:

  • Damaged product

  • Broken or leaked item

  • Missing product

  • Incorrect product received

The customer must contact our support team within 24–48 hours of delivery.

Important Conditions

  • An unboxing video is mandatory (starting from sealed package) for any claim

  • Product must be unused and in original packaging

  • Claims without proper proof will not be accepted

In case the package appears tampered, damaged, or open, please refuse delivery immediately.

Refund Policy

House of Royal is not responsible for any damage after successful delivery.

In case of eligible claims (damage/leakage/missing items), refund or replacement will be processed after verification.

To request a refund:

  • Contact us at support@houseofroyal.in

  • Or call +91 9898772093

  • Share images/videos with subject: “Refund For [Order ID]”

Refund Process

  • Refunds are processed within 4–7 working days after approval

  • It may take up to 15 days to reflect in your account

  • Refunds exclude shipping charges (non-refundable)

Cash on Delivery (COD) Refunds

  • Refund will be processed to the bank account provided by the customer

  • Initiated only after successful verification

Non-Eligible Cases

Refund/return will NOT be accepted in case of:

  • Damage due to misuse, negligence, or improper handling

  • Product sensitivity or allergic reactions (patch test recommended)

  • Used or opened products

Delivery Issues

If your order is marked as delivered but not received, contact us within 3 days.
No claims will be accepted after this period.

Cancellation Policy

  • Orders can be cancelled only before dispatch

  • A 2.5% payment gateway fee will be deducted on prepaid order cancellations

Post-Dispatch Cancellation

  • Orders cannot be cancelled once shipped

  • If a prepaid order is returned (RTO), ₹75 will be deducted before refund

Contact Us

For any queries, feel free to contact us:

📧 Email: support@houseofroyal.in
📞 Phone: +91 85113 38639

House of Royal — Delivering Premium Quality with Trust & Transparency.